FAQ's & Help
How do I get a quote
1. Register your Company Details
2. Confirm email address
3. Enter destination and delivery or pick-up date
4. Enter consignment details
5. Request Quote
Why do I need to enter item dimensions ?
Freight rates are quoted based on the weight and size of each consignment.
When does the quote become binding on the freight provider ?
The quote given on the site is a guide to the cost. The freight provider will confirm the quote and then if the shipment details and specifications remain the same you should pay exactly what the confirmed quote states.
However, changes to destination, shipment size or additional requirements may lead to changes in cost and transit time. If there are delays at customs and additional storage charges are incurred, you may also find additional charges being levied by the freight provider.
You should also check a freight providers terms and conditions to see if there are any other charges that may apply. If there are large changes in currency rates or fuel costs, the carrier may be entitled to apply a surcharge.
If you feel a freight provider is unfairly raising prices after receiving enquiries, please let us know. Freight providers who do not abide by our code of practice will be barred.
The freight provider has lost my goods. What do I do ?
You need to lodge a claim with your freight provider. All freight providers should have goods insurance and you can check the details of their insurance policy on their details page. Always lodge a claim if in doubt. You only have a limited time in which to submit a claim and you can always retract the claim later.
